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Merge pull request #67 from vernu/improve-customer-support
Merge pull request #67 from vernu/improve-customer-support
improve customer support and account deletion request flowspull/68/head
Israel Abebe
11 months ago
committed by
GitHub
GitHub
No known key found for this signature in database
GPG Key ID: B5690EEEBB952194
17 changed files with 568 additions and 197 deletions
-
2api/src/app.module.ts
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6api/src/auth/auth.module.ts
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57api/src/auth/guards/optional-auth.guard.ts
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12api/src/billing/billing.service.ts
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80api/src/mail/templates/account-deletion-request.hbs
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61api/src/mail/templates/customer-support-confirmation.hbs
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58api/src/support/support.controller.ts
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26api/src/support/support.module.ts
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141api/src/support/support.service.ts
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6api/src/users/schemas/user.schema.ts
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55web/app/(app)/dashboard/(components)/account-deletion-alert.tsx
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7web/app/(app)/dashboard/(components)/account-settings.tsx
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4web/app/(app)/dashboard/(components)/dashboard-layout.tsx
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59web/app/api/customer-support/route.ts
-
103web/app/api/request-account-deletion/route.ts
-
84web/components/shared/customer-support.tsx
-
4web/config/api.ts
@ -0,0 +1,57 @@ |
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import { |
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CanActivate, |
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ExecutionContext, |
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Injectable, |
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} from '@nestjs/common' |
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import { JwtService } from '@nestjs/jwt' |
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import { UsersService } from '../../users/users.service' |
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import { AuthService } from '../auth.service' |
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import * as bcrypt from 'bcryptjs' |
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|
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@Injectable() |
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// Guard for optionally authenticating users by either jwt token or api key
|
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export class OptionalAuthGuard implements CanActivate { |
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constructor( |
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private jwtService: JwtService, |
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private usersService: UsersService, |
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private authService: AuthService, |
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) {} |
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|
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async canActivate(context: ExecutionContext): Promise<boolean> { |
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const request = context.switchToHttp().getRequest() |
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let userId |
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const apiKeyString = request.headers['x-api-key'] || request.query.apiKey |
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if (request.headers.authorization?.startsWith('Bearer ')) { |
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const bearerToken = request.headers.authorization.split(' ')[1] |
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try { |
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const payload = this.jwtService.verify(bearerToken) |
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userId = payload.sub |
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} catch (e) { |
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// Ignore token verification errors
|
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return true |
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} |
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} else if (apiKeyString) { |
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const regex = new RegExp(`^${apiKeyString.substr(0, 17)}`, 'g') |
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const apiKey = await this.authService.findApiKey({ |
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apiKey: { $regex: regex }, |
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$or: [{ revokedAt: null }, { revokedAt: { $exists: false } }], |
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}) |
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|
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if (apiKey && bcrypt.compareSync(apiKeyString, apiKey.hashedApiKey)) { |
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userId = apiKey.user |
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request.apiKey = apiKey |
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} |
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} |
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|
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if (userId) { |
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const user = await this.usersService.findOne({ _id: userId }) |
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if (user) { |
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request.user = user |
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this.authService.trackAccessLog({ request }) |
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} |
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} |
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|
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// Always return true as authentication is optional
|
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return true |
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} |
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} |
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@ -0,0 +1,80 @@ |
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<html lang='en'> |
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<head> |
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<meta charset='UTF-8' /> |
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<meta name='viewport' content='width=device-width, initial-scale=1.0' /> |
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<title>Account Deletion Request</title> |
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<style> |
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body { font-family: 'Helvetica Neue', Arial, sans-serif; line-height: 1.6; |
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color: #333; max-width: 600px; margin: 0 auto; padding: 20px; } .header { |
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text-align: center; margin-bottom: 20px; } .logo { max-width: 150px; |
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margin-bottom: 10px; } h1 { color: #dc2626; margin-bottom: 20px; } |
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.content { background-color: #f9fafb; border-radius: 8px; padding: 20px; |
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margin-bottom: 20px; } .message-details { background-color: #ffffff; |
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border-left: 4px solid #dc2626; padding: 15px; margin: 15px 0; |
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border-radius: 4px; } .contact-info { margin-top: 20px; padding-top: 15px; |
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border-top: 1px solid #e5e7eb; } .field-label { font-weight: bold; color: |
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#4b5563; margin-bottom: 5px; } .footer { text-align: center; font-size: |
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14px; color: #6b7280; margin-top: 30px; padding-top: 20px; border-top: 1px |
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solid #e5e7eb; } .important-notice { background-color: #fee2e2; |
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border-left: 4px solid #dc2626; padding: 15px; margin: 15px 0; |
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border-radius: 4px; } .cancel-notice { background-color: #e0f2fe; border: |
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2px solid #0284c7; padding: 15px; margin: 20px 0; border-radius: 4px; |
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text-align: center; } .cancel-notice h3 { color: #0284c7; margin-top: 0; } |
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.cancel-action { font-weight: bold; font-size: 16px; } .cancel-button { |
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display: inline-block; margin-top: 10px; padding: 8px 16px; |
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background-color: #0284c7; color: white; border-radius: 4px; |
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text-decoration: none; font-weight: bold; } |
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</style> |
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</head> |
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<body> |
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<div class='header'> |
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{{!-- <img src="{{appLogoUrl}}" alt="TextBee Logo" class="logo"> --}} |
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<h1>Account Deletion Request</h1> |
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</div> |
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|
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<div class='content'> |
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<p>Hello {{name}},</p> |
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|
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<p>We have received your request to delete your TextBee account. We're |
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sorry to see you go.</p> |
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|
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<div class='important-notice'> |
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<p><strong>Important:</strong> |
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Your account has been marked for deletion and will be processed within |
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7 days. During this period:</p> |
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<ul> |
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<li>You can still log in and access your account until the deletion is |
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completed</li> |
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<li>After the deletion is complete, all your data will be permanently |
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removed</li> |
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<li>This action cannot be undone once processed</li> |
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</ul> |
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</div> |
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|
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<div class='message-details'> |
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<div class='field-label'>Reason for deletion:</div> |
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<p>{{#if message}}{{message}}{{else}}No reason provided{{/if}}</p> |
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</div> |
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|
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<div class='contact-info'> |
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<div class='field-label'>Account Information:</div> |
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<p>Name: {{name}}</p> |
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<p>Email: {{email}}</p> |
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</div> |
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|
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<div class='cancel-notice'> |
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<h3>Changed Your Mind?</h3> |
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<p class='cancel-action'>If you didn't request this deletion or want to |
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keep your account, you can easily cancel this request!</p> |
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<p>Simply reply to this email as soon as possible and we'll immediately |
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stop the deletion process.</p> |
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<p>Your account and all your data will remain intact. No further action |
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will be needed.</p> |
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</div> |
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</div> |
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|
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<div class='footer'> |
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<p>© {{currentYear}} textBee.dev.</p> |
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</div> |
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</body> |
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</html> |
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@ -0,0 +1,61 @@ |
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<html lang='en'> |
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<head> |
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<meta charset='UTF-8' /> |
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<meta name='viewport' content='width=device-width, initial-scale=1.0' /> |
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<title>Support Request Confirmation</title> |
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<style> |
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body { font-family: 'Helvetica Neue', Arial, sans-serif; line-height: 1.6; |
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color: #333; max-width: 600px; margin: 0 auto; padding: 20px; } .header { |
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text-align: center; margin-bottom: 20px; } .logo { max-width: 150px; |
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margin-bottom: 10px; } h1 { color: #2563eb; margin-bottom: 20px; } |
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.content { background-color: #f9fafb; border-radius: 8px; padding: 20px; |
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margin-bottom: 20px; } .message-details { background-color: #ffffff; |
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border-left: 4px solid #2563eb; padding: 15px; margin: 15px 0; |
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border-radius: 4px; } .contact-info { margin-top: 20px; padding-top: 15px; |
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border-top: 1px solid #e5e7eb; } .field-label { font-weight: bold; color: |
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#4b5563; margin-bottom: 5px; } .footer { text-align: center; font-size: |
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14px; color: #6b7280; margin-top: 30px; padding-top: 20px; border-top: 1px |
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solid #e5e7eb; } |
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</style> |
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</head> |
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<body> |
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<div class='header'> |
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{{!-- <img src="{{appLogoUrl}}" alt="TextBee Logo" class="logo"> --}} |
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<h1>Support Request Submitted</h1> |
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</div> |
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|
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<div class='content'> |
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<p>Hello {{name}},</p> |
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|
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<p>Thank you for contacting our support team. We have received your |
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message and will get back to you as soon as possible.</p> |
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|
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<div class='message-details'> |
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<div class='field-label'>Category:</div> |
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<p>{{category}}</p> |
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|
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<div class='field-label'>Your Message:</div> |
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<p>{{message}}</p> |
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</div> |
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|
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<div class='contact-info'> |
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<div class='field-label'>Your Contact Information:</div> |
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<p>Name: {{name}}</p> |
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<p>Email: {{email}}</p> |
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{{#if phone}} |
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<p>Phone: {{phone}}</p> |
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{{else}} |
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<p>Phone: Not provided</p> |
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{{/if}} |
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</div> |
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|
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<p>we will review your request and respond to the email address you |
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provided. If you have any additional information to share, please reply |
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to this email.</p> |
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</div> |
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|
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<div class='footer'> |
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<p>© {{currentYear}} textBee.dev.</p> |
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</div> |
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</body> |
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</html> |
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@ -0,0 +1,58 @@ |
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import { Body, Controller, Get, Post, Req, UseGuards } from '@nestjs/common' |
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import { |
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CreateSupportMessageDto, |
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SupportCategory, |
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} from './dto/create-support-message.dto' |
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import { SupportService } from './support.service' |
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import { JwtAuthGuard } from '../auth/jwt-auth.guard' |
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import { Request } from 'express' |
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import { OptionalAuthGuard } from '../auth/guards/optional-auth.guard' |
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|
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@Controller('support') |
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export class SupportController { |
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constructor(private readonly supportService: SupportService) {} |
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|
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@UseGuards(OptionalAuthGuard) |
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@Post('customer-support') |
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async createSupportMessage( |
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@Body() createSupportMessageDto: CreateSupportMessageDto, |
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@Req() req: Request, |
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) { |
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const ip = req.ip || (req.headers['x-forwarded-for'] as string) |
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const userAgent = req.headers['user-agent'] as string |
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|
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// Add request metadata
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createSupportMessageDto.ip = ip |
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createSupportMessageDto.userAgent = userAgent |
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|
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// If user is authenticated, associate the support request with the user
|
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if (req.user) { |
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createSupportMessageDto.user = req.user['_id'] |
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} |
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|
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return this.supportService.createSupportMessage(createSupportMessageDto) |
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} |
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|
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@UseGuards(JwtAuthGuard) |
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@Post('request-account-deletion') |
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async requestAccountDeletion( |
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@Body() body: { message: string }, |
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@Req() req: Request, |
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) { |
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const ip = req.ip || (req.headers['x-forwarded-for'] as string) |
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const userAgent = req.headers['user-agent'] as string |
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const user = req.user |
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|
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const createSupportMessageDto: CreateSupportMessageDto = { |
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user: user['_id'], |
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name: user['name'], |
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email: user['email'], |
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category: SupportCategory.ACCOUNT_DELETION, |
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message: body.message, |
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ip, |
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userAgent, |
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} |
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|
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return this.supportService.requestAccountDeletion(createSupportMessageDto) |
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} |
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} |
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@ -0,0 +1,26 @@ |
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import { Module } from '@nestjs/common' |
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import { MongooseModule } from '@nestjs/mongoose' |
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import { |
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SupportMessage, |
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SupportMessageSchema, |
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} from './schemas/support-message.schema' |
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import { SupportService } from './support.service' |
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import { SupportController } from './support.controller' |
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import { UsersModule } from 'src/users/users.module' |
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import { BillingModule } from 'src/billing/billing.module' |
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import { MailModule } from 'src/mail/mail.module' |
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import { AuthModule } from 'src/auth/auth.module' |
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@Module({ |
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imports: [ |
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MongooseModule.forFeature([ |
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{ name: SupportMessage.name, schema: SupportMessageSchema }, |
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]), |
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UsersModule, |
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BillingModule, |
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MailModule, |
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AuthModule, |
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], |
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controllers: [SupportController], |
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providers: [SupportService], |
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}) |
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export class SupportModule {} |
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@ -0,0 +1,141 @@ |
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import { |
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Injectable, |
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ConflictException, |
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NotFoundException, |
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} from '@nestjs/common' |
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import { InjectModel } from '@nestjs/mongoose' |
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import { isValidObjectId, Model, Types } from 'mongoose' |
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import { |
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SupportMessage, |
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SupportMessageDocument, |
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} from './schemas/support-message.schema' |
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import { User, UserDocument } from '../users/schemas/user.schema' |
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import { |
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CreateSupportMessageDto, |
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SupportCategory, |
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} from './dto/create-support-message.dto' |
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import { MailService } from '../mail/mail.service' |
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|
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@Injectable() |
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export class SupportService { |
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constructor( |
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@InjectModel(SupportMessage.name) |
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private supportMessageModel: Model<SupportMessageDocument>, |
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@InjectModel(User.name) private userModel: Model<UserDocument>, |
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private readonly mailService: MailService, |
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) {} |
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|
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async createSupportMessage( |
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createSupportMessageDto: CreateSupportMessageDto, |
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): Promise<{ message: string }> { |
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try { |
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// Create and save the support message
|
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const createdMessage = new this.supportMessageModel( |
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createSupportMessageDto, |
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) |
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const savedMessage = await createdMessage.save() |
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|
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// Determine if the user is registered
|
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let user = null |
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if ( |
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createSupportMessageDto.user && |
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isValidObjectId(createSupportMessageDto.user) |
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) { |
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user = await this.userModel.findById(createSupportMessageDto.user) |
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} |
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|
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// Send confirmation email to user
|
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await this.mailService.sendEmailFromTemplate({ |
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to: createSupportMessageDto.email, |
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cc: process.env.ADMIN_EMAIL, |
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subject: `Support Request Submitted: ${createSupportMessageDto.category}-${savedMessage._id}`, |
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template: 'customer-support-confirmation', |
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context: { |
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name: createSupportMessageDto.name, |
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email: createSupportMessageDto.email, |
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phone: createSupportMessageDto.phone || 'Not provided', |
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category: createSupportMessageDto.category, |
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message: createSupportMessageDto.message, |
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appLogoUrl: |
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process.env.APP_LOGO_URL || 'https://textbee.dev/logo.png', |
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currentYear: new Date().getFullYear(), |
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}, |
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}) |
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|
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return { message: 'Support request submitted successfully' } |
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} catch (error) { |
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console.error('Error creating support message:', error) |
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throw error |
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} |
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} |
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|
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// Method for account deletion requests
|
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async requestAccountDeletion( |
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createSupportMessageDto: CreateSupportMessageDto, |
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): Promise<{ message: string }> { |
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try { |
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// Check if user exists
|
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if ( |
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!createSupportMessageDto.user || |
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!isValidObjectId(createSupportMessageDto.user) |
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) { |
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throw new NotFoundException('User not found') |
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} |
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|
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const userId = new Types.ObjectId(createSupportMessageDto.user.toString()) |
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const user = await this.userModel.findById(userId) |
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|
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if (!user) { |
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throw new NotFoundException('User not found') |
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} |
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|
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// Check if user has already requested deletion
|
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const existingRequest = await this.supportMessageModel.findOne({ |
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user: userId, |
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category: SupportCategory.ACCOUNT_DELETION, |
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}) |
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|
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if (existingRequest) { |
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throw new ConflictException( |
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'Account deletion has already been requested', |
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) |
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} |
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|
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// Create and save the support message
|
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const createdMessage = new this.supportMessageModel( |
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createSupportMessageDto, |
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) |
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const savedMessage = await createdMessage.save() |
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|
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// Update user's account deletion requested timestamp
|
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await this.userModel.updateOne( |
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{ _id: userId }, |
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{ |
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accountDeletionRequestedAt: new Date(), |
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accountDeletionReason: createSupportMessageDto.message || null, |
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}, |
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) |
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|
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// Send confirmation email
|
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await this.mailService.sendEmailFromTemplate({ |
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to: user.email, |
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cc: process.env.ADMIN_EMAIL, |
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subject: `Account Deletion Request: ${savedMessage._id}`, |
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template: 'account-deletion-request', |
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context: { |
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name: user.name, |
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email: user.email, |
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message: createSupportMessageDto.message || 'No reason provided', |
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appLogoUrl: |
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process.env.APP_LOGO_URL || 'https://textbee.dev/logo.png', |
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currentYear: new Date().getFullYear(), |
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}, |
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}) |
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|
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return { message: 'Account deletion request submitted successfully' } |
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} catch (error) { |
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console.error('Error requesting account deletion:', error) |
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throw error |
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} |
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} |
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} |
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@ -0,0 +1,55 @@ |
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import { Alert, AlertDescription } from '@/components/ui/alert' |
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import { ApiEndpoints } from '@/config/api' |
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import httpBrowserClient from '@/lib/httpBrowserClient' |
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import { useQuery } from '@tanstack/react-query' |
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import { AlertTriangle } from 'lucide-react' |
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|
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export default function AccountDeletionAlert() { |
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const { |
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data: userData, |
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isLoading: isLoadingUserData, |
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error: userDataError, |
|||
} = useQuery({ |
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queryKey: ['whoAmI'], |
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queryFn: () => |
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httpBrowserClient |
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.get(ApiEndpoints.auth.whoAmI()) |
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.then((res) => res.data.data), |
|||
}) |
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|
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if (isLoadingUserData || !userData || userDataError) { |
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return null |
|||
} |
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|
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// Only show the alert if the user has requested account deletion
|
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if (!userData.accountDeletionRequestedAt) { |
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return null |
|||
} |
|||
|
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// Calculate days remaining until deletion (assuming 7-day window)
|
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const deletionDate = new Date(userData.accountDeletionRequestedAt) |
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deletionDate.setDate(deletionDate.getDate() + 7) |
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const daysRemaining = Math.max( |
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0, |
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Math.ceil( |
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(deletionDate.getTime() - new Date().getTime()) / (1000 * 3600 * 24) |
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) |
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) |
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|
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return ( |
|||
<Alert className='bg-gradient-to-r from-amber-600 to-red-600 text-white'> |
|||
<AlertDescription className='flex items-center gap-2'> |
|||
<AlertTriangle className='h-5 w-5 flex-shrink-0' /> |
|||
<div className='text-sm md:text-base'> |
|||
<span className='font-medium'>Your account is pending deletion.</span>{' '} |
|||
Your data will be permanently deleted{' '} |
|||
{daysRemaining > 0 |
|||
? `in ${daysRemaining} day${daysRemaining !== 1 ? 's' : ''}.` |
|||
: 'very soon.'}{' '} |
|||
If you would like to cancel this request, please email{' '} |
|||
<span className='font-medium'>support@textbee.dev</span>. |
|||
</div> |
|||
</AlertDescription> |
|||
</Alert> |
|||
) |
|||
} |
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@ -1,59 +0,0 @@ |
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import { |
|||
NextRequest, |
|||
NextResponse, |
|||
userAgent, |
|||
userAgentFromString, |
|||
} from 'next/server' |
|||
|
|||
import prismaClient from '@/lib/prismaClient' |
|||
import { sendMail } from '@/lib/mail' |
|||
|
|||
export async function POST(req: NextRequest) { |
|||
const ip = req.ip || req.headers.get('x-forwarded-for') |
|||
const { browser, device, os, isBot, ua } = userAgent(req) |
|||
// const userAgentString = userAgentFromString(ua)
|
|||
|
|||
const body = await req.json() |
|||
|
|||
try { |
|||
const result = await prismaClient.supportMessage.create({ |
|||
data: { |
|||
...body, |
|||
ip, |
|||
userAgent: ua, |
|||
}, |
|||
}) |
|||
|
|||
// send email to user
|
|||
await sendMail({ |
|||
to: body.email, |
|||
cc: process.env.ADMIN_EMAIL, |
|||
subject: `Support request submitted: ${body.category}-${result.id}`, |
|||
html: `<pre>
|
|||
<h1>Support request submitted</h1> |
|||
<p>Thank you for contacting us. We will get back to you soon.</p> |
|||
<p>Here is a copy of your message:</p> |
|||
<hr/> |
|||
<h2>Category</h2><br/>${body.category} |
|||
<h2>Message</h2><br/>${body.message} |
|||
|
|||
<h2>Contact Information</h2> |
|||
<p>Name: ${body.name}</p> |
|||
<p>Email: ${body.email}</p> |
|||
<p>Phone: ${body.phone || 'N/A'}</p> |
|||
</pre>`,
|
|||
}) |
|||
|
|||
return NextResponse.json({ |
|||
message: 'Support request submitted', |
|||
}) |
|||
} catch (error) { |
|||
console.error(error) |
|||
return NextResponse.json( |
|||
{ |
|||
message: `Support request failed to submit : ${error.message}`, |
|||
}, |
|||
{ status: 400 } |
|||
) |
|||
} |
|||
} |
|||
@ -1,103 +0,0 @@ |
|||
import { |
|||
NextRequest, |
|||
NextResponse, |
|||
userAgent, |
|||
userAgentFromString, |
|||
} from 'next/server' |
|||
|
|||
import prismaClient from '@/lib/prismaClient' |
|||
import { sendMail } from '@/lib/mail' |
|||
import { getServerSession, User } from 'next-auth' |
|||
import { authOptions } from '@/lib/auth' |
|||
|
|||
export async function POST(req: NextRequest) { |
|||
const ip = req.ip || req.headers.get('x-forwarded-for') |
|||
const { browser, device, os, isBot, ua } = userAgent(req) |
|||
// const userAgentString = userAgentFromString(ua)
|
|||
|
|||
const body = await req.json() |
|||
|
|||
const session = await getServerSession(authOptions as any) |
|||
if (!session) { |
|||
return NextResponse.json( |
|||
{ |
|||
message: 'You must be logged in to request account deletion', |
|||
}, |
|||
{ status: 401 } |
|||
) |
|||
} |
|||
// @ts-ignore
|
|||
const currentUser = session?.user as User |
|||
|
|||
if (!currentUser) { |
|||
return NextResponse.json( |
|||
{ |
|||
message: 'You must be logged in to request account deletion', |
|||
}, |
|||
{ status: 401 } |
|||
) |
|||
} |
|||
|
|||
const category = 'account-deletion' |
|||
const message = body.message ?? 'No message provided' |
|||
|
|||
try { |
|||
// check if the user has already requested account deletion
|
|||
const existingRequest = await prismaClient.supportMessage.findFirst({ |
|||
where: { |
|||
user: currentUser.id, |
|||
category: 'account-deletion', |
|||
}, |
|||
}) |
|||
|
|||
if (existingRequest) { |
|||
return NextResponse.json( |
|||
{ |
|||
message: 'You have already requested account deletion', |
|||
}, |
|||
{ status: 400 } |
|||
) |
|||
} |
|||
|
|||
const result = await prismaClient.supportMessage.create({ |
|||
data: { |
|||
user: currentUser.id, |
|||
category, |
|||
message, |
|||
ip, |
|||
userAgent: ua, |
|||
}, |
|||
}) |
|||
|
|||
// send email to user
|
|||
await sendMail({ |
|||
to: currentUser.email, |
|||
cc: process.env.ADMIN_EMAIL, |
|||
subject: `Account deletion request submitted: ${category}-${result.id}`, |
|||
html: `<pre>
|
|||
<h1>Account deletion request submitted</h1> |
|||
<p>Thank you for contacting us. We will get back to you soon.</p> |
|||
<p>Here is a copy of your message:</p> |
|||
<hr/> |
|||
<h2>Category</h2><br/>${category} |
|||
<h2>Message</h2><br/>${message} |
|||
|
|||
<h2>Contact Information</h2> |
|||
<p>Name: ${currentUser.name}</p> |
|||
<p>Email: ${currentUser.email}</p> |
|||
</pre>`,
|
|||
}) |
|||
|
|||
return NextResponse.json({ |
|||
message: 'Support request submitted', |
|||
}) |
|||
} catch (error) { |
|||
console.error(error) |
|||
return NextResponse.json( |
|||
{ |
|||
message: `Support request failed to submit : ${error.message}`, |
|||
}, |
|||
{ status: 400 } |
|||
) |
|||
} |
|||
} |
|||
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